Staff at all levels are efficient, informative, and pleasant to work with. Any work needed was explained fully beforehand and no work was done until I gave my OK. I have been trusting this service department since 1989 and have never been disappointed.

friendly efficient staff. Clean and safe showroom waiting area. Report of my cars overall condition was very detailed. No pressure to make a few of the recommended issues that were found.

Sales, Service and Management staff are very friendly, knowledgeable and polite. Have purchased 3 vehicles from this dealership and will continue to buy and have our vehicles serviced at Nucar Mazda. Definitely worth the drive from Dover to New Castle.

Great customer service - the team was very attentive, answered all my questions and gave me their complete attention. I was overall very impressed with the entire experience.

I got checked in very quickly, everyone was courteous & I was kept up to date throughout the process. I really liked the texting feature of being updated. When I had questions they were answered right away.

Malissa have always been great with the service of my automobile. She is one of your best employees at your facility. She is one of the reasons I continue to do business with New Car

Greeted and friendly. Robert explained what he was doing from the moment I got there. He helped me understand how to set up my Apple CarPlay to sync with my phone.

Very professional, Davidson to my concerns and provided the solution very happy with the service and would recommend their services to my friends h6f

Melissa was very knowledgeable and friendly. When I left my car with her I knew I was in good hands! (And I was right!)

Fantastic customer service!! Quick wait time and everyone is so friendly! The building is spotless and the ladies room was squeaky clean.

Awesome staff, friendly professional, courteous. Would high recommend anyone I know to come for service. Very clean. All around honest service

John is amazing-I bought my car in 2009 and always get it serviced there because of the people in the service dept. John has been a permanent fixture! Always friendly and does the best for me every time. Melissa has been positive, friendly, welcoming and 100% helpful since joining. I consider both of these people to be my friends and always look forward to seeing them both. Rob, as the newest member of the team, has clearly been watching how these guys do things-so far he has also been great! Thanks to them all-give them a raise!!!

Great service and friendly staff. Clean facilities, free coffee and bottled water. Easy scheduling. I was supposed to get a car wash but that didn’t happen😠

Service appointment for Mazda six was professional and appointment was made within two days. On time review feedback and assessment for brakes

Friendly and knowledgeable staff that always does their best to make you feel comfortable, understand suggested repairs, and make them as economical as possible.

The salesman and financial manager were great. The dealership is very clean and comfortable. The car my daughter bought was perfect.

John was wonderful to work with. He addressed my concern and was so kind when explaining I had turned off my infotainment without realizing it. He discussed all the other details of my service in a way I could understand. He’s a pleasure to work with.

Rob is Mazda Service was awesome. He took great care of me and my Mazda3. Even knowing I would be out of the country for a week, he kept me informed along the way of the repairs and service needed. He also ensured my unused free oil change was done. I was not aware that I even had a free oil change when I purchased the vehicle. As a manager myself this is the type of attention to detail that I can appreciate in an employee. Throughout the entire time of my Mazda3 being services, every time I called, Rob was always pleasant, friendly, informative, and helpful. Thank you Rob. Keep up the good work. Erika Broadwater

Appt was made for the next day. Prompt service . Performed additional service while I was there. Service kept me up to date on what they were doing

I like pleasant customer services representatives. I have moved from Philadelphia to Maryland and drive out of my way because I like the service. Good customer service is priceless

Robert was excellent. Great communicator and fixed the car perfectly. Slightly unclear on price until after but still 200 dollars cheaper than my other quote.

The customer service is always a good experience. The staff is very attentive and keeps me informed about my service.

The staff is always friendly and helpful and accommodating! Melissa and John are just the best! I’m so glad that I bought my Mazda 6 from Nucar.

Great service. Let me know about what was needed and what wasn't. Honest and trustworthy from sales to warranty to service.

Your service dept is top line. They are efficient and work quickly. The other employess are courteous and helpful. The showroom is extremely clean